Organisations are investing in new technology to give them a competitive edge. In order to maximise this investment, it has become important to enhance your employees potential and outputs to match the technology investment.

The pace of change in technology has created an environment whereby employees are recruited into an organisation and the knowledge transfer method used is typically on-the-job training by a colleague, focusing only on the functionality that is remembered by this individual.

The majority of applications used in business today have unlimited functionality that could make the user 60-80% more efficient and effective. Another challenge is that users do not have enough knowledge or confidence to interrogate the systems to unleash the capabilities of the systems and processes that the organisations invest in.